Online shopping forces post offices to change
Updated
The dramatic rise in online shopping has forced Australia Post to change the way it does business.
It is opening a 24 hour store in Perth in response to a dramatic rise in the number of parcels arriving in the state.
There has been a 22 per cent rise in parcel volumes in WA in the past 12 months, well above the national average of 11 per cent.
The Saint George's Terrace post office re-opened today as a 24 hour store where shoppers can pick up parcels at any time, with three similar outlets soon to open across Perth.
Australia Post's Paul Lecher says the changes will help Australia Post keep up with increasing demand.
"With ten million Australians shopping online, 70 per cent of our parcels start with an online transaction," he said.
He says the organisation is committed to evolving.
"We're trying to link that digital economy to the physical world, that's what's changing our environment," he said.
"We've been around for over 200 years and we don't plan on going anywhere soon.
"We're a very customer focused organisation and we're driven by providing our customers with the best service we can."
Mr Lecher says similar 24 hour outlets will open later this year in Rockingham, West Perth and Cannington.
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